HELP & FAQ

Shipping

Delivery is free of charge anywhere in South Africa.
Delivery charges may be subject to change if you are staying in an outlined area.

You will receive an email confirmation as soon as your order ships.
You can view your order status by clicking “View Order Status”, or
By viewing order status in your account if your order was placed using an existing account.

Allow up to 24 hours for the processing of your order once payment has reflected prior to shipping.

3-5 business days for delivery once your order has been dispatched.

Delivery length may be subject to change if you are staying in an outlined area.

Standard shipping - 3 - 5 business days.

Dawn Wing will be used for all deliveries.

Returns

Log-in to Birkenstock online

Log-in to bashafrica.com/returns by clicking the button below.

Enter your email address and your order number.

Submit your return

Select the item/s you wish to return and give a reason for your return.
You will receive a confirmation email with your RMA number and shipping guidelines once the
return request has been approved.

Pack up your order

Please pack your order in its original packaging.
Clothing should be unwashed and unworn.
Please write your RMA number on the box.

Finalising your return

Once your return has been received at our warehouse it will be inspected.
When the return is approved we will refund you or exchange the item depending on the nature
of the return.

At Birkenstock we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily
accept returns and exchanges based on a few T&C's listed below:

You may return the goods within 30 days of the purchase date, provided you have the original proof of purchase/receipt and the
item has not been worn or damaged in any way. Any free promotional gift must also be included in the return. Refunds will be
processed in the same manner as the original transaction (i.e card or cash). Items bought on SALE may only be returned within
30 days of purchase.

If you require a refund, you must log a return within 30 days from the date purchased. The goods must be in the original, unworn condition.

You can exchange the goods within 30 days from the date purchased. The goods must be in the original, unused condition.

Refund Payments can take up to 10 working days.

Exchange products within 30 days from date of purchase
Refund products within 14 days from date of purchase
Sale products we will refund with 10 days from date of purchase
All returns are subject to inspection.
All packages, including original containers, must be unmarked and not defaced in any manner.

For more details on our return policy view HERE

You can return defective products within 6 months from date of purchase, except for:

Damages resulting from normal wear and tear;
Damages arising from negligence, user abuse or incorrect usage of the product;
Damages arising from a failure to care for the product

To initiate a return, please follow the steps below:

Email customercare@bashafrica.com with your order number and product you want to return
Call 021 461 7426 and provide your order number, OR
Fill out our contact form HERE

Once your return has been created you will receive an email with the label
You can open the PDF copy and print from your screen

Once we receive and inspect your return we will refund you using the same payment method that you used to purchase the product.
Any shipping charges that may apply will not be refunded.
Please allow approx. 14 days for the processing of your return.
Refunds could take up to 7-10 business days, however we are committed to processing refunds and returns as quickly as possible.

Once we receive and inspect your return we will process the exchange or issue a voucher for the value of the product. -Any shipping charges that may apply will not be refunded.
Please allow approx. 14 days for the processing of your return.
Should you wish to exchange your product for a shoe of higher value, you will be required to pay the balance of the purchase price before we ship it to you.

Yes, products purchased on Bashafrica.com can be returned at a BIRKENSTOCK retail store.
Ensure you have your proof of purchase
For more details on our return policy view HERE

We can only accept returns from purchases made on www.bashafrica.com or at an official BIRKENSTOCK store.
If you made a purchase from an independent authorised stockist, please contact them directly for information on their return policy.

Please contact our customer service team HERE

Gift Cards and eGift Cards are considered a final sale and are not eligible for return or refund.
Gift Cards expire after 3 years from the date of purchase.

Orders

You will receive an email confirmation as soon as your order ships.
You can view your order status by clicking “View Order Status”, or
By viewing order status in your account if your order was placed using an existing account.

Please contact our customer service team HERE.

You cannot change or cancel your order once it is placed. You will need to wait to receive the order and log a return online as soon as you have received it.

Unfortunately, once an order is placed the shipping address cannot be changed.
Please contact our customer service team HERE.

Unfortunately, once an order is placed it cannot be modified.

Please contact our customer service team HERE.

No, you do not require a customer account. You can also place an order as a guest.

Delivery

We apologise for this error.
Please contact our customer service team HERE.

We apologise for this error.
Please contact our customer service team HERE.

Please contact our customer service team HERE.

You will receive an email confirmation as soon as your order ships.
You can view your order status by clicking “View Order Status”, or
By viewing order status in your account if your order was placed using an existing account.
Please contact our customer service team HERE.

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

Please allow up to 24 hours for the processing of your order once payment has reflected prior to shipping.
Please note that order volumes will increase over the Black Friday period, therefore some delays may occur in order fulfilments. We always aim to adhere to our normal lead times; however, some orders may experience a delay due to an increase in order volumes.
Please allow 3-5 business days for delivery once your order has been dispatched.

Delivery is free of charge for all online orders anywhere in South Africa
Delivery charges may be subject to change if you are staying in an outlined area.

You can specify an address other than the invoice address for delivery of your order.
You may also allow someone other than yourself to accept your order on your behalf. we offer door-to-door service, so anyone available at the address listed on your order can sign for it, e.g. staff, security or reception etc.

Product & Stock

Many BIRKENSTOCK models are available in two widths – narrow and regular.
In order to determine which width is right for you, please go to our fitting guide HERE to get a step by step guide to determine your best fit.

BIRKENSTOCK footwear is manufactured in two widths: regular and narrow.
Our narrow width is designed to accommodate an A-B width for women and fits more like a medium than a true narrow.
Many people find that they can fit our narrow width, even if they don’t necessarily have narrow feet.

You can return defective products within 6 months from date of purchase, except for:

Damages resulting from normal wear and tear;
Damages arising from negligence, user abuse or incorrect usage of the product;
Damages arising from a failure to care for the product

Styles can fit differently depending on the Silhouette, Material, and Footbed.
Unisex styles tend to run wider than others, and Soft Footbed sandals tend to run slightly more narrow than Classic Footbed sandals.
Additionally, materials like suede have more give and may stretch more with wear.

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

Shaded footprint: narrow width
Non-shaded footprint: regular width

Some BIRKENSTOCK styles are unisex (e.g. the Arizona) and some have been designed with women's styling and movement in mind (e.g. the Mayari and Madrid).
Please ensure that you are ordering the correct gender/size/fit during checkout.

Please visit our footbed page HERE to learn more about our footbeds.

Please visit our materials page HERE to learn more about the materials we use.

Please visit our care tips page HERE to learn more about taking care of your BIRKENSTOCKS.

The footbed can be cleaned using leather shampoo and a little bit of water. Brush up with a leather brush once dry.
Please only use a damp cloth to clean Exquisite footbeds.

Protect and seal your cork with a thin coat of clear drying cork sealer by applying to EXPOSED CORK ONLY

We offer water-friendly styles made of EVA.
Most styles should not be immersed in water as over-saturation can compromise the integrity of the sealant materials.

No our website only shows products that we currently have in stock in our warehouse.
Your local store may have different inventory available.

Please visit our store locator HERE to locate your nearest retail store.

Our vegan footwear incorporates the use of synthetic and natural products to create an animal-friendly collection, combined with the comfort and style that is synonymous with BIRKENSTOCK.

We recommend you should break in a new pair of BIRKENSTOCK shoes slowly.
Start by wearing them around your house and increase the time you wear them gradually.
It can take time for your foot to adjust to the contours of the footbed, and for the cork/latex to flex and mould.
Ideally an hour or two at a time until you feel comfortable to increase to a longer period.

Payments

Our system is able to process:

Paystack: Debit or Credit Cards (Visa or Mastercard), EFT via OZOW, Masterpass enabled apps, Snapscan
Payfast: Debit or Credit Cards (Visa or Mastercard), Instant EFT, Store Cards, Masterpass, Snapscan, Debit Card, MobiCred, and Zapper.
PayJustNow: 3 equal monthly interest-free instalments using Visa or Mastercard
Payflex: 4 equal bi-weekly interest-free instalments using Visa or Mastercard

Your credit or debit card will be charged when you place an order.

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank.
Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please contact your bank to dispute an unauthorized charge.

Payflex offers the first truly free payment plan in South Africa.
Check out with Payflex and choose the paylater option and only pay 25% of the purchase price today.
Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).
Default fees apply if you miss a payment.

To apply for your Payflex account simply, select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds.
No documentation required. It’s that simple.

PayJustNow is a payment option that enables you to pay for your order through 3 interest-free equal monthly installments
Check out with PayJustNow and only pay the first instalment of the purchase price today.
Your goods are shipped immediately. And you pay the rest over 2 monthly instalments at no additional cost (zero interest+).
Default fees apply if you miss a payment.

It’s quick, it’s simple, select PayJustNow as your payment method at checkout.
Provide your ID number, a valid debit or credit card and a valid email address and mobile number.

Ozow is a fast, simple and secure way for consumers to pay directly from their bank account via instant EFT.

Select Ozow as your payment option during checkout.
Select your bank from the list presented.
Log in to your online banking using your online banking credentials.
Select an account to pay from.
Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App authorization.
Once you have successfully authorized your payment, the transaction is marked as complete.
Ozow then sends an instant notification to BIRKENSTOCK on the outcome of the transaction and in turn, will process your order immediately.

Ozow is registered as a Systems Operator and Third-Party Payment Provider with the Payments Association of South Africa (‘’PASA’’).
Ozow applies PCI DSS and SSL security standards to its automated EFT platform.
Ozow does not store any information that can be used to access your bank account.
Ozow uses the highest encryption standard available, in addition to your Bank multi-factor (MFA) security mechanisms.

Account & Emails

Please visit our account page HERE, select "Register" and follow the steps.

When attempting to log in, please click the "forgot password?" button to reset your password

To unsubscribe from our email list, please click on the 'Unsubscribe' link below on any email correspondence from BIRKENSTOCK SA to unsubscribe from all future email communication.

Please visit HERE see our full privacy policy.

HELP & FAQ

Shipping

Returns

Orders

Delivery

Product & Stock

Payments

Account & Emails

Log-in to Birkenstock online

Log-in to bashafrica.com/returns by clicking the button below.

Enter your email address and your order number.

Submit your return

Select the item/s you wish to return and give a reason for your return.
You will receive a confirmation email with your RMA number and shipping guidelines once the
return request has been approved.

Pack up your order

Please pack your order in its original packaging.
Clothing should be unwashed and unworn.
Please write your RMA number on the box.

Finalising your return

Once your return has been received at our warehouse it will be inspected.
When the return is approved we will refund you or exchange the item depending on the nature
of the return.

At Birkenstock we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily
accept returns and exchanges based on a few T&C's listed below:

If you require a refund, you must log a return within 30 days from the date purchased. The goods must be in the original, unworn condition.

You can exchange the goods within 30 days from the date purchased. The goods must be in the original, unused condition.

Refund Payments can take up to 10 working days.

Exchange products within 30 days from date of purchase
Refund products within 14 days from date of purchase
Sale products we will refund with 10 days from date of purchase
All returns are subject to inspection.
All packages, including original containers, must be unmarked and not defaced in any manner.

For more details on our return policy view HERE

You can return defective products within 6 months from date of purchase, except for:

Damages resulting from normal wear and tear;
Damages arising from negligence, user abuse or incorrect usage of the product;
Damages arising from a failure to care for the product

To initiate a return, please follow the steps below:

Email customercare@bashafrica.com with your order number and product you want to return
Call 021 461 7426 and provide your order number, OR
Fill out our contact form HERE

Once your return has been created you will receive an email with the label
You can open the PDF copy and print from your screen

Once we receive and inspect your return we will refund you using the same payment method that you used to purchase the product.
Any shipping charges that may apply will not be refunded.
Please allow approx. 14 days for the processing of your return.
Refunds could take up to 7-10 business days, however we are committed to processing refunds and returns as quickly as possible.

Once we receive and inspect your return we will process the exchange or issue a voucher for the value of the product. -Any shipping charges that may apply will not be refunded.
Please allow approx. 14 days for the processing of your return.
Should you wish to exchange your product for a shoe of higher value, you will be required to pay the balance of the purchase price before we ship it to you.

Yes, products purchased on Bashafrica.com can be returned at a BIRKENSTOCK retail store.
Ensure you have your proof of purchase
For more details on our return policy view HERE

We can only accept returns from purchases made on www.bashafrica.com or at an official BIRKENSTOCK store.
If you made a purchase from an independent authorised stockist, please contact them directly for information on their return policy.

Please contact our customer service team HERE

Gift Cards and eGift Cards are considered a final sale and are not eligible for return or refund.
Gift Cards expire after 3 years from the date of purchase.

We apologise for this error.
Please contact our customer service team HERE.

We apologise for this error.
Please contact our customer service team HERE.

Please contact our customer service team HERE.

You will receive an email confirmation as soon as your order ships.
You can view your order status by clicking “View Order Status”, or
By viewing order status in your account if your order was placed using an existing account.
Please contact our customer service team HERE.

Some BIRKENSTOCK styles are unisex (e.g. the Arizona) and some have been designed with women's styling and movement in mind (e.g. the Mayari and Madrid).
Please ensure that you are ordering the correct gender/size/fit during checkout.

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

Please allow up to 24 hours for the processing of your order once payment has reflected prior to shipping.
Please note that order volumes will increase over the Black Friday period, therefore some delays may occur in order fulfilments. We always aim to adhere to our normal lead times; however, some orders may experience a delay due to an increase in order volumes.
Please allow 3-5 business days for delivery once your order has been dispatched.

Delivery is free of charge for all online orders anywhere in South Africa
Delivery charges may be subject to change if you are staying in an outlined area.

You can specify an address other than the invoice address for delivery of your order.
You may also allow someone other than yourself to accept your order on your behalf. we offer door-to-door service, so anyone available at the address listed on your order can sign for it, e.g. staff, security or reception etc.

Many BIRKENSTOCK models are available in two widths – narrow and regular.
In order to determine which width is right for you, please go to our fitting guide HERE to get a step by step guide to determine your best fit.

BIRKENSTOCK footwear is manufactured in two widths: regular and narrow.
Our narrow width is designed to accommodate an A-B width for women and fits more like a medium than a true narrow.
Many people find that they can fit our narrow width, even if they don’t necessarily have narrow feet.

You can return defective products within 6 months from date of purchase, except for:

Damages resulting from normal wear and tear;
Damages arising from negligence, user abuse or incorrect usage of the product;
Damages arising from a failure to care for the product

Styles can fit differently depending on the Silhouette, Material, and Footbed.
Unisex styles tend to run wider than others, and Soft Footbed sandals tend to run slightly more narrow than Classic Footbed sandals.
Additionally, materials like suede have more give and may stretch more with wear.

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

Shaded footprint: narrow width
Non-shaded footprint: regular width

Some BIRKENSTOCK styles are unisex (e.g. the Arizona) and some have been designed with women's styling and movement in mind (e.g. the Mayari and Madrid).
Please ensure that you are ordering the correct gender/size/fit during checkout.

Please visit our footbed page HERE to learn more about our footbeds.

Please visit our materials page HERE to learn more about the materials we use.

Please visit our care tips page HERE to learn more about taking care of your BIRKENSTOCKS.

The footbed can be cleaned using leather shampoo and a little bit of water. Brush up with a leather brush once dry.
Please only use a damp cloth to clean Exquisite footbeds.

Protect and seal your cork with a thin coat of clear drying cork sealer by applying to EXPOSED CORK ONLY

We offer water-friendly styles made of EVA.
Most styles should not be immersed in water as over-saturation can compromise the integrity of the sealant materials.

No our website only shows products that we currently have in stock in our warehouse.
Your local store may have different inventory available.

Please visit our store locator HERE to locate your nearest retail store.

Our vegan footwear incorporates the use of synthetic and natural products to create an animal-friendly collection, combined with the comfort and style that is synonymous with BIRKENSTOCK.

We recommend you should break in a new pair of BIRKENSTOCK shoes slowly.
Start by wearing them around your house and increase the time you wear them gradually.
It can take time for your foot to adjust to the contours of the footbed, and for the cork/latex to flex and mould.
Ideally an hour or two at a time until you feel comfortable to increase to a longer period.

Our system is able to process:

Paystack: Debit or Credit Cards (Visa or Mastercard), EFT via OZOW, Masterpass enabled apps, Snapscan
Payfast: Debit or Credit Cards (Visa or Mastercard), Instant EFT, Store Cards, Masterpass, Snapscan, Debit Card, MobiCred, and Zapper.
PayJustNow: 3 equal monthly interest-free instalments using Visa or Mastercard
Payflex: 4 equal bi-weekly interest-free instalments using Visa or Mastercard

Your credit or debit card will be charged when you place an order.

If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank.
Please ensure that the billing address provided for the order matches the billing address associated with your card.

Please contact your bank to dispute an unauthorized charge.

Payflex offers the first truly free payment plan in South Africa.
Check out with Payflex and choose the paylater option and only pay 25% of the purchase price today.
Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).
Default fees apply if you miss a payment.

To apply for your Payflex account simply, select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds.
No documentation required. It’s that simple.

PayJustNow is a payment option that enables you to pay for your order through 3 interest-free equal monthly installments
Check out with PayJustNow and only pay the first instalment of the purchase price today.
Your goods are shipped immediately. And you pay the rest over 2 monthly instalments at no additional cost (zero interest+).
Default fees apply if you miss a payment.

It’s quick, it’s simple, select PayJustNow as your payment method at checkout.
Provide your ID number, a valid debit or credit card and a valid email address and mobile number.

Ozow is a fast, simple and secure way for consumers to pay directly from their bank account via instant EFT.

Select Ozow as your payment option during checkout.
Select your bank from the list presented.
Log in to your online banking using your online banking credentials.
Select an account to pay from.
Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App authorization.
Once you have successfully authorized your payment, the transaction is marked as complete.
Ozow then sends an instant notification to BIRKENSTOCK on the outcome of the transaction and in turn, will process your order immediately.

Ozow is registered as a Systems Operator and Third-Party Payment Provider with the Payments Association of South Africa (‘’PASA’’).
Ozow applies PCI DSS and SSL security standards to its automated EFT platform.
Ozow does not store any information that can be used to access your bank account.
Ozow uses the highest encryption standard available, in addition to your Bank multi-factor (MFA) security mechanisms.

3D Secure or Payer Authentication (MasterCard® Secure Code™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card.

Please contact your bank to find out how you can enroll for 3D Secure or Payer Authentication on your credit card.

Our system is able to process:

Paystack: Debit or Credit Cards (Visa or Mastercard), EFT via OZOW, Masterpass enabled apps, Snapscan
Payfast: Debit or Credit Cards (Visa or Mastercard), Instant EFT, Store Cards, Masterpass, Snapscan, Debit Card, MobiCred, and Zapper.
PayJustNow: 3 equal monthly interest-free instalments using Visa or Mastercard
Payflex: 4 equal bi-weekly interest-free instalments using Visa or Mastercard