• Exchange products within 30 days from date of purchase
• Refund products within 14 days from date of purchase
• Sale products we will refund with 10 days from date of purchase
• All returns are subject to inspection.
• All packages, including original containers, must be unmarked and not defaced in any manner.

For more details on our return policy view HERE

You can return defective products within 6 months from date of purchase, except for:

• Damages resulting from normal wear and tear;
• Damages arising from negligence, user abuse or incorrect usage of the product;
• Damages arising from a failure to care for the product

To initiate a return, please follow the steps below:

• Email customercare@bashafrica.com with your order number and product you want to return
• Call 021 461 7426 and provide your order number, OR
• Fill out our contact form HERE

• Once your return has been created you will receive an email with the label
• You can open the PDF copy and print from your screen

• Once we receive and inspect your return we will refund you using the same payment method that you used to purchase the product.
• Any shipping charges that may apply will not be refunded.
• Please allow approx. 14 days for the processing of your return.
• Refunds could take up to 7-10 business days, however we are committed to processing refunds and returns as quickly as possible.

• Once we receive and inspect your return we will process the exchange or issue a voucher for the value of the product. -Any shipping charges that may apply will not be refunded.
• Please allow approx. 14 days for the processing of your return.
• Should you wish to exchange your product for a shoe of higher value, you will be required to pay the balance of the purchase price before we ship it to you.

• Yes, products purchased on Bashafrica.com can be returned at a BIRKENSTOCK retail store.
• Ensure you have your proof of purchase
• For more details on our return policy view HERE

• We can only accept returns from purchases made on www.bashafrica.com or at an official BIRKENSTOCK store.
• If you made a purchase from an independent authorised stockist, please contact them directly for information on their return policy.

• Please contact our customer service team HERE

• Gift Cards and eGift Cards are considered a final sale and are not eligible for return or refund.
• Gift Cards expire after 3 years from the date of purchase.

• You will receive an email confirmation as soon as your order ships.
• You can view your order status by clicking “View Order Status”, or
• By viewing order status in your account if your order was placed using an existing account.

• Orders can only be cancelled if the stock has not been dispatched.
• Once the stock has left our warehouse, we are not able to accept a cancellation.
• Please contact our customer service team HERE

• Unfortunately, once an order is placed it cannot be modified.
• If you no longer want the product, please wait until you have received the order shipment and then follow our return instructions found HERE to return the product for a refund

• Unfortunately, once an order is placed the shipping address cannot be changed.
• Please contact our customer service team HERE

• Unfortunately, once an order is placed it cannot be modified.

• Please contact our customer service team HERE

• No, you do not require a customer account. You can also place an order as a guest.

• We apologise for this error.
• Please contact our customer service team HERE.

• We apologise for this error
• Please contact our customer service team HERE.

• Please contact our customer service team HERE.

• You will receive an email confirmation as soon as your order ships.
• You can view your order status by clicking “View Order Status”, or
• By viewing order status in your account if your order was placed using an existing account.
• Please contact our customer service team HERE.

• Many BIRKENSTOCK models are available in two widths – narrow and regular.
• In order to determine which width is right for you, please go to our fitting guide HERE to get a step by step guide to determine your best fit.

• BIRKENSTOCK footwear is manufactured in two widths: regular and narrow.
• Our narrow width is designed to accommodate an A-B width for women and fits more like a medium than a true narrow.
• Many people find that they can fit our narrow width, even if they don’t necessarily have narrow feet.

You can return defective products within 6 months from date of purchase, except for:

• Damages resulting from normal wear and tear;
• Damages arising from negligence, user abuse or incorrect usage of the product;
• Damages arising from a failure to care for the product

• Styles can fit differently depending on the Silhouette, Material, and Footbed.
• Unisex styles tend to run wider than others, and Soft Footbed sandals tend to run slightly more narrow than Classic Footbed sandals.
• Additionally, materials like suede have more give and may stretch more with wear.

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

• Shaded footprint: narrow width
• Non-shaded footprint: regular width

• Some BIRKENSTOCK styles are unisex (e.g. the Arizona) and some have been designed with women's styling and movement in mind (e.g. the Mayari and Madrid).
• Please ensure that you are ordering the correct gender/size/fit during checkout.

• Please visit our footbed page HERE to learn more about our footbeds.

• Please visit our materials page HERE to learn more about the materials we use.

• Please visit our care tips page HERE to learn more about taking care of your BIRKENSTOCKS.

• The footbed can be cleaned using leather shampoo and a little bit of water. Brush up with a leather brush once dry.
• Please only use a damp cloth to clean Exquisite footbeds.

• Protect and seal your cork with a thin coat of clear drying cork sealer by applying to EXPOSED CORK ONLY

• We offer water-friendly styles made of EVA.
• Most styles should not be immersed in water as over-saturation can compromise the integrity of the sealant materials.

• No our website only shows products that we currently have in stock in our warehouse.
• Your local store may have different inventory available.

• Please visit our store locator HERE to locate your nearest retail store.

• Our vegan footwear incorporates the use of synthetic and natural products to create an animal-friendly collection, combined with the comfort and style that is synonymous with BIRKENSTOCK.

• We recommend you should break in a new pair of BIRKENSTOCK shoes slowly.
• Start by wearing them around your house and increase the time you wear them gradually.
• It can take time for your foot to adjust to the contours of the footbed, and for the cork/latex to flex and mould.
• Ideally an hour or two at a time until you feel comfortable to increase to a longer period.

Our system is able to process:

• Paystack: Debit or Credit Cards (Visa or Mastercard), EFT via OZOW, Masterpass enabled apps, Snapscan
• Payfast: Debit or Credit Cards (Visa or Mastercard), Instant EFT, Store Cards, Masterpass, Snapscan, Debit Card, MobiCred, and Zapper.
• PayJustNow: 3 equal monthly interest-free instalments using Visa or Mastercard
• Payflex: 4 equal bi-weekly interest-free instalments using Visa or Mastercard

• Your credit or debit card will be charged when you place an order.

• If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend reaching out to your bank.
• Please ensure that the billing address provided for the order matches the billing address associated with your card.

• Please contact your bank to dispute an unauthorized charge.

• Payflex offers the first truly free payment plan in South Africa.
• Check out with Payflex and choose the paylater option and only pay 25% of the purchase price today.
• Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).

* Default fees apply if you miss a payment.

• To apply for your Payflex account simply, select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds.
• No documentation required. It’s that simple.

• PayJustNow is a payment option that enables you to pay for your order through 3 interest-free equal monthly installments
• Check out with PayJustNow and only pay the first instalment of the purchase price today.
• Your goods are shipped immediately. And you pay the rest over 2 monthly instalments at no additional cost (zero interest+).

* Default fees apply if you miss a payment.

• It’s quick, it’s simple, select PayJustNow as your payment method at checkout.
• Provide your ID number, a valid debit or credit card and a valid email address and mobile number.

• Ozow is a fast, simple and secure way for consumers to pay directly from their bank account via instant EFT.

• Select Ozow as your payment option during checkout.
• Select your bank from the list presented.
• Log in to your online banking using your online banking credentials.
• Select an account to pay from.
• Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App authorization.
• Once you have successfully authorized your payment, the transaction is marked as complete.
• Ozow then sends an instant notification to BIRKENSTOCK on the outcome of the transaction and in turn, will process your order immediately.

• Ozow is registered as a Systems Operator and Third-Party Payment Provider with the Payments Association of South Africa (‘’PASA’’).
• Ozow applies PCI DSS and SSL security standards to its automated EFT platform.
• Ozow does not store any information that can be used to access your bank account.
• Ozow uses the highest encryption standard available, in addition to your Bank multi-factor (MFA) security mechanisms.

• Please visit our account page HERE, select "Register" and follow the steps.

• When attempting to log in, please click the "forgot password?" button to reset your password.

• To sign up for our newsletter please go to our newsletter page HERE.

• To unsubscribe from our email list, please click on the 'Unsubscribe' link below on any email correspondence from BIRKENSTOCK SA to unsubscribe from all future email communication.

• Please visit HERE to see our full privacy policy.