• You will receive an email confirmation as soon as your order ships.
• You can view your order status by clicking “View Order Status”, or
• By viewing order status in your account if your order was placed using an existing account.

• Standard shipping - 3 - 5 business days.

• RAM will be used for all deliveries.

At Birkenstock we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily
accept returns and exchanges based on a few T&C's listed below:

• Exchange products within 30 days from date of purchase
• Refund products within 14 days from date of purchase
• Sale products we will refund with 10 days from date of purchase
• All returns are subject to inspection.
• All packages, including original containers, must be unmarked and not defaced in any manner.

For more details on our return policy view HERE

You can return defective products within 6 months from date of purchase, except for:

• Damages resulting from normal wear and tear;
• Damages arising from negligence, user abuse or incorrect usage of the product;
• Damages arising from a failure to care for the product

To initiate a return, please follow the steps below:

• Email customercare@bashafrica.com with your order number and product you want to return
• Call 021 461 7426 and provide your order number, OR
• Fill out our contact form HERE

• Once your return has been created you will receive an email with the label
• You can open the PDF copy and print from your screen

• Once we receive and inspect your return we will refund you using the same payment method that you used to purchase the product.
• Any shipping charges that may apply will not be refunded.
• Please allow approx. 14 days for the processing of your return.
• Refunds could take up to 7-10 business days, however we are committed to processing refunds and returns as quickly as possible.

• Once we receive and inspect your return we will process the exchange or issue a voucher for the value of the product. -Any shipping charges that may apply will not be refunded.
• Please allow approx. 14 days for the processing of your return.
• Should you wish to exchange your product for a shoe of higher value, you will be required to pay the balance of the purchase price before we ship it to you.

• Yes, products purchased on Bashafrica.com can be returned at a BIRKENSTOCK retail store.
• Ensure you have your proof of purchase
• For more details on our return policy view HERE

• We can only accept returns from purchases made on www.bashafrica.com or at an official BIRKENSTOCK store.
• If you made a purchase from an independent authorised stockist, please contact them directly for information on their return policy.

• Please contact our customer service team HERE

• Gift Cards and eGift Cards are considered a final sale and are not eligible for return or refund.
• Gift Cards expire after 3 years from the date of purchase.