Terms and Conditions

Counterfeit Websites

Birkenstock South Africa (BASH Africa) is not responsible for any purchases made from counterfeit websites. Our only authorized online store and website in South Africa is www.bashafrica.com. Please report any other websites claiming to be Birkenstock South Africa to our team for investigation and potential shutdown. Your vigilance helps us combat fraudulent activities and maintain the integrity of our brand.

Student & Pensioner Discounts

PLEASE NOTE: Should you wish to redeem your Student or Pensioner discounts, you will need to present your ID or Student card as confirmation in order to qualify for the discount.

Should you wish to make use of these discounts in store, please contact your nearest store to find out if you qualify for these discounts.

When making your purchase in store, you will be asked to present your valid SA ID, pensioner card or student ID as confirmation before the discount can be provided to you.

Should you wish to redeem this discount online, please send a copy of your SA ID, pensioner card or student ID to customercare@bashafrica.com for confirmation, and we will send you a discount code to use at checkout. This can not be used in conjunction with current promotions or sales running in store or online.

Pensioner Discount of 15% is redeemable on Wednesdays only, and this is valid for 1 purchase per person only.

Student Discount of 20% is redeemable any day of the week, limited to the 2 professional styles only and can not be used for discount on any other style than the below:

  • Boston Supergrip Smooth Leather 60194/60196
  • Profi Birki PU 74011
  • Super Birki PU 68011

Sale Terms and Conditions

Only valid on selected *styles. While stocks last. Sale items will not be replenished. Discount's cannot be used in conjunction with any other promotion.

*Styles can include colours or fits.

Information Sharing

We do not sell, rent, or share your information, except as is described in this Notice. We may permit our agents, vendors, consultants, and other service providers to access information collected through the Site to carry out work on our behalf. For example, we may share your information with our service providers who help us to fulfill customer orders, send communications, or conduct surveys. We do not authorize these service providers to make any other use or disclosure of your information.

In the event of a sale, merger, or other transfer of our assets, personal information and other information we have collected as described in this Notice may be among the transferred business assets, or may be shared with third parties as part of the transaction or negotiation.

We may release your information if required to do so by law, or if we believe that such action is necessary to comply with any law, or to respond to a court order, subpoena, or search warrant. We also reserve the right to disclose personally identifiable information as appropriate or necessary to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, or to protect anyone’s rights, property, or personal safety.


Although the security of information transmitted via the Internet cannot be guaranteed, we strive to provide you with a safe and convenient shopping experience. We have implemented appropriate safeguards to protect the security and privacy of personal information we obtain through the Site. For example, when you enter your personal information on our Site, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Links to Other Websites

For your convenience and information, this Site may contain links to other websites that may have privacy policies that differ from our own. We are not responsible for the content or privacy practices of any linked Site that we do not control. We recommend that you review the privacy policy of any Site that you access through this Site.

Your Choices

You may review and change certain personal information we collect, such as your name and contact information. To access your information, simply sign in to your account using your email address and password, and you will be able to edit your personal information. To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting your profile access to make corrections. You are responsible for maintaining the secrecy of your password and account information at all times.

You may opt out of receiving promotional email communications from us by following the instructions provided in those communications. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as emails regarding your orders and other business transactions with us.

As discussed above, many web browsers include options that allow users to disable existing cookies or stop accepting new cookies. Please note that if you disable cookies certain features of this Site may not work properly, and disabling cookies may invalidate opt outs that rely on cookies to function.

Children's Privacy

The site is not intended for use by children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we learn that we have collected such information, we will delete it.

Information for Users Outside South Africa

If you are visiting this Site from outside South Africa, please be aware that information we collect through the Site may be transferred to and stored on our servers in South Africa. By using this Site, you acknowledge and consent to the transfer and processing of your personal data in South Africa as described in this Privacy Notice. Please be aware that the data protection laws and regulations applicable to your personal data transferred to South Africa may be different from the laws in your country of residence.


We will take reasonable effort to ensure that the information on bashafrica.com accurately reflects the correct descriptions, availability, and pricing. Should there be any errors we reserve the right to correct and to change or update information at any time without prior notice (including after you have submitted your order.). We shall not be liable for any loss relating to a transaction based on any error, and in the case of incorrect pricing we will refund to the extent of the amount you already paid.


If you have signed up to our monthly newsletter, you will receive a 50% off discount code on the 23rd of November, to shop selected styles on Early Access for Black Friday. The discount code is only valid on styles selected for Black Friday. The code is only redeemable online and only for the day of 23rd November 2023.

Please redeem the code upon checkout. The code is only valid for one use and will deduct 50% Off the products' full price.

Contact Us

If you have questions regarding this Privacy Notice or about our information practices, you may contact us via email at sales@bashafrica.com