I received the wrong colour and style - it was too big - I was not aware that narrow or wide determines the size one should get. However, i went into the Cavendish store to change the shoes and the shop assistant was very helpful. Does defeat the purpose of shopping online though.
SHIPPING / RETURNS
In addition to a unique shopping experience in the BIRKENSTOCK online shop, we also offer quick and convenient shipping of your order.
Delivery method and duration
Please allow up to 24 hours for the processing of your order once payment has reflected prior to shipping. Please allow 3-5 business days for delivery once your order has been dispatched.
Delivery is free of charge anywhere in South Africa for orders over R1000. All orders under R1000 will incur a delivery fee of R75.00. Delivery charges may be subject to change if you are staying in an outlined area.
Invoice and delivery address
You can specify an address other than the invoice address for delivery of your order. You may also allow someone other than yourself to accept your order on your behalf. we offer door-to-door service, so anyone available at the address listed on your order can sign for it, e.g. staff, security or reception etc.